How to Build Effective Workforce Communication Skills?
- September 20, 2019
Many companies face internal tiff in their organization like the employees being estranged with their boss, partners not getting along, losing deals and all these because of the lack of a basic skill – Communication! Communication is a life skill that is often not given much importance in the education system. When these students step into the professional world, they struggle because of the lack of this soft skill. So, here are some tips to build successful workplace communication.
The bystander effect is a term in psychology that claims that if there are more number of bystanders, the victim is less likely to get help. This effect is not only limited to an emergency but also extends to work culture. If a task is to be taken care of, however small it may be, the team leader should assign it specifically to a person instead of letting any member of the team take up the responsibility.
Stand True to Your Words
Everyone has heard the story of the boy who tricks villagers about the wolf attack and then we remember what happened when the actual wolf came! Well, the same goes for the office space. So, the moral here is that if you didn’t follow through on what you said in the past at your workplace, people won’t trust you that you mean what you say, in the future. Your actions after you speak are just as important as your words. Some decisions are hard to take but are needed indeed but that should not stop you from showing compassion and empathy.
Using a universally understood language is always beneficial when doing business across cultures. If a company is dealing with a client with low proficiency in English, they should use simple language and avoid sarcasm to steer clear of any kind of misunderstanding.
Don’t Rely Only on Your Device
In today’s digital world, a deal can be finalized in just a few messages but it is more viable to pick up the phone or set up a real meeting. This makes the connection stronger and builds a better understanding between the client and the company.
Body language speaks volumes about what’s on a person’s mind. So it is important to be aware of it. Eye contact can tell if a person is paying attention or has checked-out. You should relax, open up and decide what you’ll do with your arms. One of the most important things is to keep your voice warm and your tone approachable for better communication.
The Power of Listening
We often forget to stop and listen amidst conversations and discussions. Listening is one of the most powerful traits for the advancement and growth of a company. The employee-boss communication should not be a one-way streak and everyone should listen to others once in a while to build an understanding atmosphere in the office. It also builds a greater level of emotional intelligence and increases the chances to influence the conversation.
Say Yes to No
People tend to agree to things to be liked by others even if they know the right thing is to disagree and say ‘No’. It is okay to say know if your reasons are right. Explain why your answer is no and provide an alternate solution. If you a polite and are coming from the right place, you will be rather appreciated for voicing your true opinion.
Don’t Just Say-Talk
Business owners often forget to interact with people and understand what that person wants and aim only to tell what they have to say. So, don’t go off rattling about technical specifications or cluttering people with documents that make no sense to your clients. Instead of selling your product or services, focus on what the person is looking for as that would be more helpful.
If you are writing or speaking, you should be concise and sum up what you want to tell in a few sentences with clarity. Fewer words are better.
You create your brand by being consistent. Your words, your tone and all other forms of communication build your image in your workspace.
Effective communication and effective leadership are closely intertwined. Leaders need to be skilled communicators and successful communications can be as simple as remembering that your message needs to be kept clear, concise and to the point, and make sure you use language that makes it easy to understand. There should be a rapid flow of information within the organization, and among customers, partners, and other stakeholders and influencers.
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